FAQs

Please e-mail rissa_groves@outlook.com with any questions.

When will my item be shipped?

All orders are shipped within 2-7 days through the USPS with tracking information included. If you have any questions about shipping, please send me an e-mail at rissa_groves@outlook.com.

What is your return policy?

Because of the handmade nature of most shop items, returns, exchanges, and refunds will generally not be accepted. If you have an issue with an order, please e-mail me at rissa_groves@outlook.com.

The item I received was different than the photo.

Many items like animation frames, stickers, and prints are handmade and unique in nature. Each item is 100% unique and may differ slightly from product photos.

I want a custom piece - how should i contact you?

If you are interested in a commission of an sort, please fill out the form on the “Commissions” tab and I will get back to you within 7 days. Commission availability depends on demand and may close periodically.

Commission requests, upon approval, will receive an estimated budget. Half payment is due up front in the form of PayPal, CashApp, or Venmo. The remainder is due after the commission is complete and prior to shipment or release of full quality version. Please email me at rissa_groves@outlook.com with any requests or questions you may have.

How is shipping calculated?

Shipping costs vary from item to item depending on the size, weight, and fragility of it. Small items similar in size (stickers, prints) will have lower shipping costs than larger, bulkier items like paintings and 3D pieces. There are no free shipping options available at this time. Watch for promotional sales on Instagram @rissagroves